Radically simple and affordable Contact Center Platform
Built from the ground up with cutting edge Internet technologies, Samespace unites your business communication in one place, from anywhere.
A Single tool for Sales and Support
Samespace improves your agents conversations with prospects and customers. From phone calls to chatbots and beyond, you get more efficient, effective engagement every time.
And for uncommon conversation flows, our APIs allow customization for unlimited adaptability.
Live Monitoring and coaching
Imagine every call handled by a top performer. We will help you get there with innovative analytics, monitoring & coaching features that allow managers and experienced agents to easily coach colleagues in real time.
WebChat & WebCall
Make your contact center truly Internet ready. Embed real time communication into your web.
Powerful Insights
Stop struggling to find data. With Samespace, the data finds you! Our powerful and simple analytics module shows AHT, ASA, sentiment, abandon rate, and more, all in one distinct display.
Easily view, filter, save and export in seconds, so you can turn your insights into actions sooner.
Integrate with all your apps.
Many of our customers have existing CRM solutions, like Salesforce or HubSpot. We turn all of them into world-class contact center tools with off-the-shelf CTI integration, rapid custom integration using Samespace Studio, and adaptable open APIs.
Constant innovation in areas like dialer solution and crm integration has been a game-changing experience for us to serve our most valuable customers.
Deepak Bisht
IT Head at Hear.com